Is Tech Making Customer Service Better or Worse
Just in the past thirty years, technology has made astronomical progress. It has impacted everyday human life in ways undreamed of even fifty years ago. One of the biggest ways that technology has changed society is how people interact with each other.
How to Tell Customers They’re Wrong – Why Processes in Your Customer Service Are Vital
The old adage in customer service is that “the customer is always right.” And while we certainly want to ensure that we’re giving our customers the best experience we can, the reality is that customers are not always right. And sometimes we have to find a way to tell them that they’re wrong.
How Knowledge-Based Systems Affect Your Customer Service
Where do you go when you need to find out information? Lately, the answer to that question would simply be Google – but let’s get a little more specific than that. What if you’re looking for the definition of a word? What would be the best knowledgeable source to turn to for an answer? For that type of information, the best knowledgeable source would be a dictionary.
How Customer Service Affects Online Reviews
Pretty much everything you could ever need or want has reviews posted online about it. That restaurant you wanted to visit? That movie you wanted to see? That show you wanted to watch? That new phone you wanted to buy? That hotel you wanted to book for your next company event? That pet bed you were eyeing for your dog? I’ll bet you money they have reviews somewhere online.
4 Things You Learned in Preschool That’ll Help Perfect Your Customer Service Skills
As a child grows up, they reach an age where they start gearing up to join the education system. They are to not only be taught math, science, and social studies, but to learn how to deal with real life experiences as well. Some kids get to “practice” school before joining in. Some call it VPK, but back in the day it was called preschool.
Creating Bonds Between Departments: Why Departmental Continuity is Important
Marketing and customer service are two sides of the same coin. Your marketing team brings customers in, and your customer service team keeps them there. In many companies, the two groups rarely interact, even though they have some overlapping responsibilities, tasks, or goals. But there are plenty of great reasons for you to have your marketing and customer service teams collaborate.
How to Make Customer Service Your Next Marketing Campaign
Customer service and marketing are rarely related parts of a company. Traditionally, they have been separate and handle different parts of customer evolution. Marketing focuses on attracting new customers, and customer service focuses on keeping them.
How to Hire the Best Customer Service Team Member
We’ve all been there, you call a customer service center and get on the phone with a representative and this person has one of the followings attitudes: low energy, angry, rude or they may be the one person who knows nothing about their product or company policies. They might even be the customer service rep that does not know how to direct you into the right department or has no clue as to the solution to your problem. In the end you are frustrated and unhappy with the experience.
The 3 Biggest Disasters in Customer Service History
We’ve all experienced it at least once. We’ve experienced it either as a customer ourselves or while representing a brand that hired us. One wrong misstep or decision becomes a customer service issue that left us or the customer we were dealing with unhappy. It happens, we’re all human and while we try, it is impossible for every customer to be happy all of the time.
5 Reasons Online Reviews Are Important
Do you remember the first letter of recommendation you got from your former employer? Then, you might also remember the excitement when you read “I have been impressed with his attitude, productivity, and willingness to help other employees accomplish their tasks […] He is a great employee, bright and highly motivated…” and other nice words your ex-employer wrote about you.