How to Hire the Best Customer Service Team Member
We’ve all been there, you call a customer service center and get on the phone with a representative and this person has one of the followings attitudes: low energy, angry, rude or they may be the one person who knows nothing about their product or company policies. They might even be the customer service rep that does not know how to direct you into the right department or has no clue as to the solution to your problem. In the end you are frustrated and unhappy with the experience.
The 3 Biggest Disasters in Customer Service History
We’ve all experienced it at least once. We’ve experienced it either as a customer ourselves or while representing a brand that hired us. One wrong misstep or decision becomes a customer service issue that left us or the customer we were dealing with unhappy. It happens, we’re all human and while we try, it is impossible for every customer to be happy all of the time.
5 Reasons Online Reviews Are Important
Do you remember the first letter of recommendation you got from your former employer? Then, you might also remember the excitement when you read “I have been impressed with his attitude, productivity, and willingness to help other employees accomplish their tasks […] He is a great employee, bright and highly motivated…” and other nice words your ex-employer wrote about you.
How to Reduce Customer Churn
No one likes being left behind – especially when the person leaving is your customers. Losing customers is a difficult part of any business, especially considering that getting new customers is much more expensive than retaining existing ones. Not only does it reduce your revenue, customer churn is frustrating and perhaps even discouraging.
What is Sales Enablement?
In every type of career, there comes a lot of jargon to learn and understand which is vital to your growth. The same goes for handling your brand. The better you learn and understand the jargon used, the better you can put the practice into action and utilize it. One key term to understand is sales enablement.
Bomb Squad: How to Teach Your Customer Service Dept to Defuse Angry Customers
Though the old adage says that customers are always right, if you’ve spent any amount of time serving customers, you know the truth: they sometimes aren’t. In fact, sometimes customers can become unreasonable and angry and cause difficult situations for you and your customer service agents.
How to Outsmart Your Peers on Customer Service
Consumers are enjoying a much wider range of choices. Couple that with no longer being forced into lengthy contracts, customer service has become the battleground that determines growth of your brand or company. Thanks to the internet, customers are fully in control. With instant access to a wider selection of product offerings, open platforms showcasing social media reviews, and access to a wealth of background information on your company, they dictate your success.
Automation is the Future of Customer Service
From smartphones to self-driving cars, technology is seeping into our everyday lives and weaving into our society. We have smart watches that monitor our heart rates, we are able to video conference with people across the globe, and we even have headphones that can translate languages in real time. Customer service is no exception.
How Awesome Customer Service Stories go Viral
Back in 2012, a young child left behind their favorite toy at the Ritz-Carlton Hotel they had been staying at with their family. The Ritz-Carlton hotel staff called to let the family know they had found the child’s stuffed toy and the father mentioned a story he had concocted about what had happened to keep his young son from worrying about the toy too much.
5 Most Underrated Skills That’ll Make You a Rockstar in the Customer Service World
Customer service is an important and often overlooked part of a company. Your customer service agents are the face and voice of your company. Most consumers see your customer service agents as the embodiment of your brand. Your customer service team’s interaction with customers can make or break a customer’s decision to choose you over your competitors. How a customer is treated is often one of the deciding factors in customer loyalty.